Welcome to The Art of Clothing customer care! If you have any questions or concerns, our team is always ready to help. You can reach us by email at alexblack@theartofclothingllc.com or at croixbishop@theartofclothingllc.com
FAQ
Shipping Policy
Order Processing:
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All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
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Shipping cost will be calculated at checkout
Shipping Time:
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Domestic: 3-5 business days
Shipping Carriers:
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We use USPS for all domestic shipments.
Order Tracking:
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You will receive a tracking number via email once your order has shipped.
Customs, Duties, and Taxes:
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The Art of Clothing is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
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The Art of Clothing is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Returns and Refunds:
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Please refer to our [Return Policy] for information on returns and refunds.
Return Policy
1. Return Period: You have 30 days from the date of purchase to return an item.
2. Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Non-Returnable Items: Certain items are non-returnable, including:
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Gift cards
4. Return Process: To initiate a return, please contact our customer service team at alexbrandonblack@theartofclothingllc.com or croixbishop@theartofclothingllc.com with your order number and reason for return. We will provide you with a return shipping label and instructions on how to send your item back to us.
5. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Exchanges: We only replace items if they are defective or damaged.
7. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Information For any questions related to returns, please contact us at alexblack@theartofclothingllc.com or croixbishop@theartofclothingllc.com